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What’s in a service level agreement?

Wintek Business Solutions prides itself on lightning-fast speed, robust reliability, enhanced security, and dedicated 24/7 support from local experts. But how do we hold ourselves to the high standards we set?

Wintek Business Solutions prides itself on lightning-fast speed, robust reliability, enhanced security, and dedicated 24/7 support from local experts. But how do we hold ourselves to the high standards we set?

As a Wintek Business Solutions customer, you’ll receive a service level agreement (or SLA) that defines and outlines your guaranteed levels of uptime, performance, response times and support expectations.

Think of an SLA as a formal, written expression of the exceptional service Wintek Business Solutions provides — the way that we walk the talk and provide what we promote for network reliability and support.

“An SLA is mutually beneficial for you and for Wintek Business solutions,” says Jason Monroe, customer experience practice leader for Wintek. “You’ll get the peace of mind in knowing exactly what to expect for service and support, and we define sustainable metrics of accountability to you as our valued customer.”

If there are emergency / outage issues, an SLA defines how Wintek Business Solutions will respond — with fast action to get you back up and running and clear communication about outage circumstances, how our local experts are working to correct it, and the estimated time of service restoration.

Using an SLA also helps define appropriate proactive maintenance windows that meet your business needs. After all: We can only maintain excellent 99.999% uptime by implementing updates and patches. For example: In a service level agreement, Wintek Business Solutions can establish that maintenance will occur at times that minimize business disruption and terms by which Wintek will offer advance notice.

Wintek Business Solutions cares about helping your company thrive and supporting our local economy, and our service level agreements serve as proof of that promise.

Want to talk about becoming a Wintek Business Solutions customer? Reach out to us at 765-742-8428, email sales@wintek.com or fill out this contact form today.

Nick Rogers

Nick Rogers

Nick Rogers is Tipmont's Communication Manager. He joined Tipmont REMC in 2021. Nick has a bachelor’s degree in Journalism from the University of Illinois at Urbana-Champaign. In a previous life, he covered arts & entertainment and continues to publish film reviews. He loves movies (big shocker!) as well as rooting for the Chicago Cubs and trying new restaurants. He lives in Lafayette with his wife and dogs.

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