Support
Trust the local experts at Wintek Business Solutions to support your strategy and business.
The local support advantage
Wintek Business Solutions offers local, expert support for any issues that may arise regarding network connectivity and performance. That means when you reach out, there’s always someone local to answer you — an expert who knows Wintek systems, knows the area and cares about you as a customer.
Our unique combination of technical knowledge and personal attention mean you’ll get the solutions you need when you need them.
765-742-8428
Speak with a local support representative
isp@wintek.com
Open a support ticket with our Help Desk
Chat
Live chat available during normal business hours
Hours
7 a.m. to 9 p.m. Monday-Friday
8 a.m. to 5 p.m. Saturday and Sunday
After-hours support
A rotating staff of local network engineers and additional subject matter experts are available to address troubleshooting issues that may occur outside regular support hours.
Outside of regular support hours, call 765-742-8428. An emergency voicemail is monitored 24/7/365, and an on-call, local Wintek expert will reach out to acquire further information or troubleshoot your issue.
Local business technology experts
When you need help, a local Wintek expert at our Network Operation Center will troubleshoot your issue. As necessary, you may also speak to additional local subject matter experts (e.g., network engineers and service provider engineering) and Wintek supervisors. As required, Wintek may consult and inform representatives from companies that manufacture the hardware and software used on your network.
Emergency Support
During an IT emergency, every second counts for your business. Wintek offers immediate, expert technical assistance with rapid response and deployment to mitigate impact, minimize downtime and restore your essential IT services.
When you need emergency IT help, Wintek offers it — addressing and resolving issues in timely fashion.
Wintek offers immediate attention to network outages, system failures, data breaches or security issues.
Emergencies occur at any time. So does Wintek support, with around-the-clock availability to assist.
Wintek professionals will leverage their expertise through log analysis, configuration review or tests.
Wintek experts follow a rigorous, proven incident management process to address critical incidents.
- Logging / tracking incidents
- Appropriately assigning resources
- Stakeholder communication
- Regular progress updates
As multiple teams work an issue, Wintek will pool expertise and engage senior or specialized resources.
Wintek’s goal is always to minimize downtime and restore services to normal states as fast as possible.
- Temporary workarounds ahead of full solutions
- Application of fixes or patches
- Recovering data from backups
- Restoring systems via redundancy measures
Ending the discussion when the emergency is over won’t enhance your resilience and preparedness.
- Share lessons learned
- Identify areas to improve
- Implement measures to avoid future incidents
